Refund policy

Refund Policy

Last updated: July 2026

At Wavlynn, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with a clear and straightforward return and refund process.

1. 30-Day Return Window

We accept returns and exchanges on all items within 30 days from the date your order is delivered.

2. Item Condition Requirements

To be eligible for a return or exchange, all items must meet the following criteria:

  1. Must be new, unused, unworn, and unwashed.
  2. Must have all original tags attached.
  3. Must be returned in their original packaging (where applicable).

3. How to Start a Return or Exchange

  1. Contact Us: Send an email to support@wavlynn.com within 30 days of delivery. Include your order number, the item(s) you wish to return or exchange, and the reason for your request.
  2. Receive Instructions: Our customer support team will respond within 2 business days with step-by-step return instructions and the correct return shipping address.
  3. Important Notice: Do not send items back before contacting us. Unsolicited returns sent without prior authorization may not be recognized or processed.

4. Returns and Exchanges

  1. All items meeting our condition requirements are eligible for return or exchange within the 30-day window.
  2. Exchanges are subject to product availability. If your requested replacement item is out of stock, we will issue a full refund instead.

5. Return Shipping Costs & Labels

  1. Customer Preference, Size, Fit, or Change of Mind: The customer is responsible for purchasing and paying for the return shipping label.
  2. Damaged, Defective, or Incorrect Items: If you receive a defective, damaged, or wrong item, please contact us at support@wavlynn.com as soon as possible (with your order number and clear photos of the issue). Once confirmed, Wavlynn will cover the return shipping costs by providing a prepaid return label or an approved return shipping solution.

6. Restocking Fees

No restocking fees. We do not charge any restocking or processing fees for returned items.

7. Refund Processing Time

Inspection: Once your returned item is received at our facility, our team will inspect it within 5 business days.

Issuance: Upon approval, your refund will be automatically credited back to your original method of payment.

Bank Processing: Depending on your bank or credit card provider, it may take an additional few business days for the refunded amount to officially post to your account.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us as soon as possible—and no later than 30 days from the delivery date—at support@wavlynn.com. Please include:

  1. Your order number
  2. A brief description of the issue
  3. Clear photos of the damaged or incorrect item(s) and packaging

9. Business Information

Store Name: Wavlynn

Legal Entity Name: WELLFIELD LLC

Company Registration Number: 6038603

US Registered Address: 2105 Vista Oeste NW Ste E, Albuquerque, NM 87120-3693, United States

Operations Office (Europe): Route de Lausanne 5A, 1041 Bottens, Switzerland

Customer Support Email: support@wavlynn.com

Customer Support Phone: +1 505 418 2082

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)

Response Time: We respond to all customer inquiries within 2 business days.